Privacy Policy

When you create a Sport Link account we collect your name, email address and account type. When you build a profile we collect the details you enter, such as date of birth, location (town/city, state/province, country), playing or coaching history, statistics, photos and video links.

Depending on the tools you use, we also store what you add to them: messages and enquiries, Team Hub teams, posts, chats and availability, your sporting calendar, development goals, Sporting CV settings, social media posts and media, and — for clubs — documents and their version history, sponsorship and grant records, club history and calendar entries.

For players under 18, we also collect parent or guardian contact details so that all communication happens through the linked parent or guardian account.

We use your information to operate the platform: showing your profile to signed-in members according to their account type, enabling messages and enquiries between members, running club and team tools, and managing vacancies and shortlists.

Player and coach profiles are visible only to signed-in members. Contact email addresses and phone numbers on player profiles are never shown to other members browsing the platform. Agent and guardian contact details are only used for their stated purpose.

Players under 18 cannot send or receive messages directly. All communication is conducted by their linked parent or guardian, who is linked only after accepting a private, expiring invitation. Scouts and agents cannot contact a player until the calendar year in which that player turns 18.

Hosting, database, sign-in and file storage. Sport Link runs on Lovable Cloud, which uses cloud infrastructure providers to host the app, store your data and files, and manage sign-in.

AI features. When you use an AI feature, the information needed for that request is sent through the Lovable AI gateway to an AI model provider for processing: in the Grants Centre, your club and project details and the grant program pages; in AI risk plans, the risk-plan details you enter and the club context shown on that screen; in the Social Media Studio, your instruction and the current post draft (text, layout and brand settings). AI features are optional. Please do not include sensitive personal information (such as health details) in AI requests.

Location suggestions. As you type a town or city, the text you type is sent to Photon, a location search service operated by komoot, to suggest matching places. You can tick "Enter your location manually" to avoid this.

Public checks we run. Sport Link reads public web pages to check grant program details, club websites during automatic club verification, and the RLPA's public agent list for accredited agents. Your personal information is not sent to those websites.

On your device. Photo background removal in the Social Media Studio runs in your browser; the photo is not uploaded for that step.

Some of these providers may store or process information outside Australia.

We keep your account and profile information while your account is open. Club records (documents and their version history, sponsorship, grant and club history records) belong to the club and are kept while the club's account is open so that incoming club management personnel retain the club's history.

When an account is deleted, we remove its profiles, photos, media and private records within 30 days. We may keep a limited record of safeguarding events, guardian authorisations and security audit entries where needed to protect under-18 players, resolve disputes or meet legal obligations; these are kept only as long as necessary and then deleted. Messages you sent to other members may remain visible to them with your name removed. Backup copies held by our hosting provider expire on the provider's rolling backup schedule.

We apply industry-standard security measures. Access to private profile fields and club records is restricted by database-level rules, files are stored privately, and passwords are handled by our authentication provider and are never stored in readable form.

You can edit your profile and remove individual items you have added (such as journey entries, goals, photos and posts) at any time. You may opt out of message notifications in your profile settings.

To delete your whole account, send a request below. An administrator will complete it within 30 days and confirm by email. You can also contact us to ask for a copy of, or a correction to, your information.